Mexico has so much a different character in so many ways. Often they are subtle or not recognized unless you are a veteran expat here. A couple of examples:
We are still reeling from a conversation with an Ursulo Galvan resident (our Hood in Xico, Veracruz). While even the propane trucks include the dangers of burning plastic in their musical announcement on their trucks scouring the Hood to sell bottled gas, there are still those that start their wood fires with plastic bottles to catch the wood ablaze. The fumes from those burning plastic bottles are HIGHLY toxic.
We reminded a neighbor of this danger to not only themselves but their innocent children and grandchildren only to be told, “We Mexicans are used to dying young and do not care about the dangers of burning plastic.” Sadly fatalistic. It is a bit startling to we First World-ers to hear such flippant irrational thinking.
Then this yesterday – We have been scooter shopping with non-toxic dollars burning a hole in our pocket from having sold our Suzuki Burgman 650 a few months ago in Capitan (New Mexico). Actually we started the new scooter search in Xico even lining up possible buyers for our 2008 Cruz Azul scooter to perhaps update our ride in Xico.
But here at the beach we were decidedly wanting a scooter to run around as gas is almost $4 usd a gallon here in Mexico and no end to the rising monthly increases. The truth also is we are lifelong die hard cyclists even taking into account the added dangers of two-wheeling– I suppose not totally different than the Hood-ites logic lacking excuse for burning plastic. I have no defense for adding the danger of riding a motor scooter on the dangerous Mexican highways. I certainly don’t ride bi-wheelers with a willingness to die young (too late for me who turns 68 in a few days
ANYHOW…yesterday we were getting down to the finals. All decisions made: Honda; Suzuki; Yamaha; Italika; how many cc’s is enough; Japanese or Chinese/Korean or even Mexican motonetas; color; model etc. The winner came up Italika which is now a fully made Mexico product. Early Italika motorcycles were designed jointly with Hyosung of South Korea and assembled using parts shipped from South Korea and China.
All current models, however, are of Mexican design and origin. So yes we went with the homegrown machine (Mexican flag proudly waved here!). Italika maintains a motorcycle factory and parts warehouse in Toluca, Mexico, near Mexico City and commands nearly seventy percent of the entire motorcycle market here in Mexico.
We want the slightly upscale version of our Chinese Cruz Azul which came to us as a 150cc Zenetti scooter. The new Italika will have better lights, sturdier wheels etc. And oh the lovely rich Rojo color will be easy to see and perhaps add just a little bit of an added visibility safety factor.
We had narrowed the source of our new ride down to two retailers. There is a total Italika store a few blocks up from Chedraui supermarket. Then there is the infamous Elektra super store. We had visited both. Mexico having no restrictions on price fixing or any fair trade laws to speak of enables Italika to demand fixed prices on their vehicles – meaning you will be quoted the same price everywhere.
Kind of like Pemex gas which is the same price throughout Mexico we noted the same retail price and basically the same Sales in all Italika sales outlets. That just left deciding who we liked better as a company and perhaps some individual salesperson that caught our liking.
It should be noted there was a three day ten percent discount sale going on this particular weekend; no doubt end of the model year ‘blowout”. But it did make time of the essence now that we knew exactly what we wanted.
We liked the visibility of Elektra with its many outlets (Coatepec, Veracruz and Puerto Escondido, Oaxaca included). “Grupo Elektra is Latin America‘s leading specialty retailer and financial services company, serving the mass market by providing consumer credit.” A HUGE company. And we had hooked up with Herman the local salesman who was a very nice and helpful fellow.
But alas we had a bit of a “Walmart” like beef with Elektra in that they GOUGE the proletariat with HUGE interest rates. All day long people are lined up like cattle going to slaughter at their bank-teller-window like area in all their stores. This to pay their weekly payments that usually doubles the cost of a new refrigerator, stove, computer, television or motorcycle etc. This does not set well with us –
So off we went to the Italica store to buy our scooter.
Two days before the exact model was on the showroom floor there at Italica. But no more. The preceding day someone bought it while we were still ‘thinking’. O.K. we will order one – the details and price having all been agreed upon. It should be noted that while unit and price being equal another advantage of the Italika store was an added included full face helmet – we have helmets but currently are moving them between Veracruz and Oaxaca – so a new helmet was an added enticement. This was not offered in our negotiations with Elektra.
A problem arose. The manager at Italika (called in during negotiations) refused to place an order. He explained it is not workable in their system. They needed a VIN number to write up a sale – huh? “You are refusing our placing an order! We are here with cash…right now. We will pay full price and gladly wait until you get our scooter in house.”
“No, we cannot alter the policy”
We were incredulous. You are honestly turning away our business because of this detail? You could not write this up and leave the VIN number line open until our scooter arrives or even get a number of the one you will receive?” Nothing doing. Even after a real threat of marching over to Elektra and placing an order. Elektra also were sold out of our desired model, but had no problem ordering. We had established this with Herman only the day before.
So we left in a huff and drove a mile up the road to Elektra across from the Mercado. We waited while Herman closed a deal on a buy on time Toshiba laptop. Herman had advised us that he is there 12 hours a day six days a week! Unconscionable interest contracts and slave driver labor policies – grrrr.
We explained the ‘free’ helmet addition over at the Italika store. Herman fussed around on a computer at the sales table and came up with the same deal – “Write it up amigo!”
We could not believe the casual refusal to make a sale over at the Italika store. We have often encountered this attitude here in Mexico. Take it or leave it is so different than the sale-at-all-costs NOB sales approach.
Deal done! We will show off our new scooter when it arrives early next week (Happy Birthday to me!). Stay Tuned for more Amerika/Mexican differences reported right here.